Returns & Exchanges

At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your gaming setup.

Return Process

• 1.
  Submit a Return Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your REDMAGIC device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at an authorized carrier location, keeping your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technical team inspects the device for quality assurance, your refund will be processed to your original payment method within 7 business days.