Frequently Asked Questions
Everything you need to know about your REDMAGIC experience.
Where do you ship your gaming smartphones and accessories?
We ship to over 50 countries worldwide including the United States, Canada, the United Kingdom, and most members of the European Union. Specific regional availability can be checked on our shipping policy page.
What is the standard warranty period for REDMAGIC devices?
All REDMAGIC smartphones come with a standard 12-month limited warranty that covers manufacturing defects. Accessories such as cooling fans and cables typically include a 6-month warranty.
How long does it take for my order to be processed and delivered?
Orders are generally processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while priority shipping options can arrive within 1-3 business days depending on your location.
What is your return policy for new purchases?
We offer a 15-day return policy for items in their original, unopened packaging. If the device has been opened but is functional, a restocking fee may apply. Defective items can be returned for a full refund or exchange within the warranty window.
Which payment methods are accepted on the REDMAGIC store?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment platforms like PayPal and regional installment options like Klarna or Affirm.
Are REDMAGIC phones compatible with my local mobile carrier?
Our devices are globally unlocked and support a wide range of 5G and 4G bands. However, we recommend checking the 'Network' section of the product specifications against your carrier's supported bands to ensure full compatibility.